Weekday classes do not run over half term holidays. However, we do continue to run Saturday classes throughout half term.
Full terms and conditions can be found HERE
Should you wish to terminate your lesson slot, notice of at least half a term needs to be given in writing to the NLPAC office at [email protected].
If this notice period is not given then the next half terms fees will be charged.
Private lessons are non-refundable. Any credits must be used within the same term and will not be carried over to the following term.
Full Private Lesson Terms & Conditions can be downloaded from the Policies page
You can reset your password by going to the portal login page and clicking “Reset Password”.
You will need to make sure to enter the same email address as the one you originally used to register your account. If you are still unable to access your account, please contact the NLPAC office for help.
Your login details will be the same ones used when you first registered your account.
If you are unable to find your login details, please contact the office and we will reset your portal account login.
No, registering for an account is free. However, you will need to purchase a membership to attend classes at NLPAC.
You do not need a membership to take part in holiday and half term workshops.
More information in memberships can be found here
No, you do not need a membership to book and attend holiday or half term workshops.
However, you will need to register an account.
There are various reasons why you may not be able to register your card on your account.
If you have not done so already, we recommend reading our guide on how to add cards and make payments.
If this issue persist, please contact our reception for help.
Troubleshooting:
We now require you to add a card when registering a new account on our parent portal. This is done to avoid accidental enrolment in classes and prevent online security attacks.
You will not be charged unless you complete checkout for a class or workshop.
NLPAC uses an external merchant processor to facilitate ePayments. Both our ePayment gateway and the merchant processing services we use are fully PCI compliant.
This means that we do not keep customers card details on file, and your credit card information cannot be viewed at any stage by NLPAC staff.
We accept childcare vouchers from a wide range of providers.
For more information, please check our Fees page under “Ways to Pay”
Yes, we accept most major credit card providers, including American Express.
As standard, we require all payments be made in full.
If you think you may have overpaid, or purchased the wrong class, please contact reception for further assistance.
Additional fees may be posted to your account if you require a new membership or are due a membership renewal.
Fees may also be automatically posted to your account for exam entries, supplementary classes or on any occasion where a balance has been underpaid.
You will be provided with different options, depending on your specific circumstance and how late into the term you decide to make a cancellation.
Please see our terms and conditions for more information.