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Terms and Conditions

New London Performing Arts Centre referred to as “NLPAC” is a company limited by guarantee which operates as a registered charity, number 1118592.

Policies
F.A.Q

Attendance

  • By attending classes or courses at NLPAC the parent/carer and participant agrees to the terms and conditions set out below.
  • Upon booking and payment of the class or course, the terms and conditions shall be deemed accepted by the parent/carer.
  • NLPAC may cancel this contract at any time before the participant commences for any reason.
  • If a class or course has been booked but the participant would prefer to change to another class of the same value prior to the term starting, no admin fee is charged.

Fees and Payments

  • NLPAC is a membership organisation and as such all students attending term time classes at NLPAC must pay an annual or termly membership fee.
  • Fees are based on a 11-13 week term as indicated on the NLPAC term dates available on the website.
  • Group class fees are payable termly and must be paid in full before the start of each new term. If your child turns up to class without the fee having been paid, they will not be allowed to participate.
  • Private lesson fees are payable termly and are non-refundable. 
  • Holiday courses require payment in full before or on the first day of the course.

Cancellation and Refunds

Group Classes

  • Cancellation – 7 or more days before the first class of the new term, a full refund is given less a £15 admin fee.
  • Cancellation – 6 days or less before first class of new term, a 75% is given less a £15 admin fee.
  • Cancellation after start of term – no refund will be given, but a credit note may be given at management discretion and will incur a £15 admin fee.

Private Lessons

  • Should you wish to terminate your lesson slot, you must provide notice of at least half a term. This needs to be given in writing to the NLPAC office at [email protected]. If this notice period is not given then the next half terms fees will be charged.
    (Full Private Lesson Terms & Conditions can be downloaded from the Policies page)
  • Private lessons are non-refundable. Any credits must be used within the same term and will not be carried over to the following term.

Holiday Workshops and Courses

  • Holiday workshops and courses are non-refundable.
  • Cancellation – 7 or more days before the workshop or course commences, a credit note may be given at management discretion.

Parent/Carer Responsibilities

  • The Parent/Carer agrees that the information provided on the registration form is accurate and up to date at the time of completion. It is the parent responsibility to inform NLPAC of any changes to contact details or address.
  • It is the Parent and/or Carer’s responsibility to inform NLPAC of any medical conditions at the point of registration.
  • This includes behavioural disorders. For serious medical conditions, a Medical Condition form should be completed along with the registration form giving detailed information of the condition.
  • The Parent/Carer agrees and accepts responsibility and care for the student while they are not in class at NLPAC.
  • Parents/Carers are not permitted to sit in on any class or private lesson.
  • NLPAC reserves the right to exclude any student, Parent or Carer if the safety or welfare of other students, customers or staff is threatened due to inappropriate, aggressive or disruptive behaviour.
  • All students must be adequately toilet trained if participating in any class or workshop at NLPAC.
  • The Parent/Carer accepts and understands that appropriate physical contact by the teacher may be necessary within some dance classes to aid and instruct.

Privacy Policy

Complaints

  • Any complaints relating to any aspect of NLPAC should be made in writing and sent to;

New London Performing Arts Centre, 76 St James Lane, London, N10 3RD

  • Alternatively, complaints can be sent via email to [email protected]. The full Complaints Procedure can be downloaded from the Policies section of our website.